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#Office 365 support engineer salary professional
#Office 365 support engineer salary windows
Knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization.Excellent Exchange, Outlook Skype for business, OneDrive and SharePoint product knowledge with effective trouble-shooting skills.Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.Collaborate with subject matter experts and escalation managers when additional support is needed.Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
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You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service. As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.Due to expansion we are looking to add to our team of Office 365 Technical Support Engineers. They allow trusted individuals to share responsibilities and handle activities that might be possible to control for the administrator. They have to assign or modify an admin role which grants permission required to control central functions in office 365. Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. An office 365 administrator has to perform common business-related functions.If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.Handled planning and costs for future storage space requirements.
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